Elixir Salon Spa
1599 Hopkins St.
Berkeley, CA 94707
510.526.1700
 

Policies

Gift Certificates

Gift certificates are available for purchase in the salon or over the phone. If you purchase a gift certificate over the phone, we can either mail it to your lucky recipient or simply keep it in our files. Elixir Salon Spa gift certificates are not redeemable for cash or refundable.

Payment

We accept cash, checks, Visa, Discover, Amex MasterCard for any product purchase and service payment with Elixir Salon employees.

Gratuities

Elixir Salon Spa does not accept gratuities. If you wish to leave your practitioner something please give directly to them.

Cancellation Policy

Elixir Salon Spa reserves your appointment time just for you. We respectfully require 24 hours notice to cancel or change your appointment. We understand that “life happens”, and when it does, we will do everything we can to fill a last-minute cancellation. If we are unable to fill your reserved appointment time with another client, we will ask you to pay a missed service fee equal to 100% of the service booked.

We value your time, please value ours. We reserve the right to retain a credit card for your first reservation at Elixir Salon. Your information will be removed from our files during your first visit.

Elixir Salon Spa Guarantee

Your satisfaction is of the utmost importance to us. In fact, we guarantee it! If for some reason you are not completely satisfied with a service rendered, simply contact the front desk to schedule a follow-up. The follow-up appointment must be within 14 days of the original service and will allow for concerns to be addressed and, ideally, rectified.

Product Return Policy

If you are not satisfied with a product you have purchased from Elixir Salon Spa, you may return the unused portion in exchange for another product better suited to your needs.

Appointments

We at Elixir, want to ensure that you never have a bad hair day, allow your skin to look anything less than fabulous, or let your body to ache with pain. For your convenience, we recommend scheduling your next appointment before you leave. This practice allows you to receive an appointment that works well with your busy schedule, and it is particularly important if you desire to receive service during peak hours (evenings or weekends).